You can register by clicking the “Account” icon on our website and following the steps to create an account. While registration is optional, it allows you to check out faster and track your orders easily.
You can apply your discount code during checkout, in the appropriate field, before completing your order.
You can find the size guide on each product page, with detailed measurements and tips to help you select the correct size.
Care instructions are on the inside label of each item. For some extra routine cleaning we recommend you contact a specialized laundry.
We accept payments via PayPal, major credit cards and other secure online payment methods.
If you do not receive the confirmation email, check that the email address entered during checkout is correct. If everything is OK, check your spam folder. Sometimes due to the high flow during drops, emails may arrive a few minutes late. For more information contact our customer service at support@fivefourfives.shop
You will receive an email with the tracking number once your order is picked up by DHL. If you do not receive the email, please check your spam folder or contact us.
No, once confirmed, orders cannot be merged. Our system automatically generates a shipping note for each order. If the goods have not yet been shipped, you can contact our Customer Care to request the modification of some shipping details. However, it will not be possible to merge two shipments.
In Italy and Europe, delivery takes place within 7-10 working days from the date of delivery to DHL. For the rest of the world, delivery time is between 7-10 working days , excluding any customs delays.
In Italy and Europe, delivery takes place within 7-10 working days from the date of delivery to DHL. For the rest of the world, delivery time is between 7-10 working days , excluding any customs delays.
Shipping costs are: €19.90 for EEC countries and for non-EEC countries. Promotional changes to shipping costs will be communicated through all FiveFourFive channels.
If the package is damaged, you can refuse the delivery or sign with reservation. It is necessary to take photos of the package before and after opening and contact the DHL courier and our Customer Care ( Support@fivefourfives.shop) reporting what happened.
No, once shipped, we can no longer make changes.
You can return items within 14 calendar days of delivery. Items must be unworn, undamaged and with all tags attached. Items such as underwear and socks are an exception for obvious hygiene reasons and cannot be returned.
You can return items within 14 calendar days of delivery. Items must be unworn, undamaged and with all tags attached. Items such as underwear and socks are an exception for obvious hygiene reasons and cannot be returned.
If you have an account, log in and select the order you wish to return in the “Orders” section. If you purchased as a guest, create an account with the same email address used for the order, then follow the instructions here.
The return costs are at the customer’s expense. For Italy, the fee is €7.90 , for EEC countries €19.90 and for non-EEC countries €29.90 to which customs import costs may be added. These amounts will be deducted from the final refund.
No, we provide a prepaid return label via DHL, which must be used to return the item. Self-delivered returns will not be accepted.
Returns for sales made outside the EU (including the USA and the UK ) follow a different procedure. You must write an email to support@fivefourfives.shop to proceed with the request.
In this case, we will not refund. The customer can decide to receive the item again at his own expense.
In this case, we will not refund. The customer can decide to receive the item again at his own expense.
Refunds are issued within 7 days of receiving the return. The time it takes for the amount to appear on your credit card or PayPal account depends on your bank’s timeframes.
You will be refunded the cost of the returned items, minus shipping costs (even in the case of free shipping for promotions) and any additional costs such as storage.
If the package is not collected within 5 working days of being deposited with the courier, the order will be cancelled and you will be charged for the cost of return shipping.
If the package is not collected within 5 working days of being deposited with the courier, the order will be cancelled and you will be charged for the cost of return shipping.
You can purchase the new size and return the incorrect one, following the standard return procedure. If the site is closed, contact us to check the availability of the size.