How can I register to place an order?

You can register by clicking the “Account” icon on our website and following the steps to create an account. While registration is optional, it allows you to check out faster and track your orders easily.

Where can I enter a discount code?

You can apply your discount code during checkout, in the appropriate field, before completing your order.

Size Guide

You can find the size guide on each product page, with detailed measurements and tips to help you select the correct size.

How can I clean a FiveFourFive product?

Care instructions are on the inside label of each item. For some extra routine cleaning we recommend you contact a specialized laundry.

What payment methods do you accept?

We accept payments via PayPal, major credit cards and other secure online payment methods.

What happens if I don't receive my order confirmation email?

If you do not receive the confirmation email, check that the email address entered during checkout is correct. If everything is OK, check your spam folder. Sometimes due to the high flow during drops, emails may arrive a few minutes late. For more information contact our customer service at support@fivefourfives.shop

How can I track my order?

You will receive an email with the tracking number once your order is picked up by DHL. If you do not receive the email, please check your spam folder or contact us.

Can I modify or merge multiple orders into one?

No, once confirmed, orders cannot be merged. Our system automatically generates a shipping note for each order. If the goods have not yet been shipped, you can contact our Customer Care to request the modification of some shipping details. However, it will not be possible to merge two shipments.

How long does it take to receive my order?

In Italy and Europe, delivery takes place within 7-10 working days from the date of delivery to DHL. For the rest of the world, delivery time is between 7-10 working days , excluding any customs delays.

How long does it take to receive my order?

In Italy and Europe, delivery takes place within 7-10 working days from the date of delivery to DHL. For the rest of the world, delivery time is between 7-10 working days , excluding any customs delays.

What are the shipping costs?

Shipping costs are: €19.90 for EEC countries and  for non-EEC countries. Promotional changes to shipping costs will be communicated through all FiveFourFive channels.

What do I do if the package arrives damaged or tampered with?

If the package is damaged, you can refuse the delivery or sign with reservation. It is necessary to take photos of the package before and after opening and contact the DHL courier and our Customer Care ( Support@fivefourfives.shop) reporting what happened.

Can I change my shipping address after my order has been shipped?

No, once shipped, we can no longer make changes.

What is FiveFourFive's return policy?

You can return items within 14 calendar days of delivery. Items must be unworn, undamaged and with all tags attached. Items such as underwear and socks are an exception for obvious hygiene reasons and cannot be returned.

What is FiveFourFive's return policy?

You can return items within 14 calendar days of delivery. Items must be unworn, undamaged and with all tags attached. Items such as underwear and socks are an exception for obvious hygiene reasons and cannot be returned.

How can I return an item?

If you have an account, log in and select the order you wish to return in the “Orders” section. If you purchased as a guest, create an account with the same email address used for the order, then follow the instructions here.

Who pays the return costs?

The return costs are at the customer’s expense. For Italy, the fee is €7.90 , for EEC countries €19.90 and for non-EEC countries €29.90 to which customs import costs may be added. These amounts will be deducted from the final refund.

Can I use a courier of my choice for the return?

No, we provide a prepaid return label via DHL, which must be used to return the item. Self-delivered returns will not be accepted.

Can I return an order placed outside the European Union?

Returns for sales made outside the EU (including the USA and the UK ) follow a different procedure. You must write an email to support@fivefourfives.shop to proceed with the request.

What happens if I return an item that is damaged or does not comply with the return policy?

In this case, we will not refund. The customer can decide to receive the item again at his own expense.

What happens if I return an item that is damaged or does not comply with the return policy?

In this case, we will not refund. The customer can decide to receive the item again at his own expense.

When will I receive my refund?

Refunds are issued within 7 days of receiving the return. The time it takes for the amount to appear on your credit card or PayPal account depends on your bank’s timeframes.

What is refunded?

You will be refunded the cost of the returned items, minus shipping costs (even in the case of free shipping for promotions) and any additional costs such as storage.

What happens if I can't collect my package?

If the package is not collected within 5 working days of being deposited with the courier, the order will be cancelled and you will be charged for the cost of return shipping.

What happens if I can't collect my package?

If the package is not collected within 5 working days of being deposited with the courier, the order will be cancelled and you will be charged for the cost of return shipping.

Can I change the size of an item?

You can purchase the new size and return the incorrect one, following the standard return procedure. If the site is closed, contact us to check the availability of the size.